bet399 believes that gambling should be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control of their gambling activity at all times.
Our Core Commitments
Every feature in our responsible gaming framework is designed to put you in the driver's seat — giving you real control over how, when, and how much you play.
If you feel that gambling is no longer something you can control, you can request a self-exclusion from bet399 at any time. Once activated, your account will be suspended for your chosen period — 30 days, 90 days, 6 months, or permanently — and you will not be able to log in or access any games. Contact [email protected] to activate self-exclusion immediately.
bet399 allows you to set daily, weekly, or monthly deposit limits on your account. Once a limit is reached, no further deposits can be made until the period resets. Reducing an existing limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions made under pressure.
Sometimes you just need a short break. The time-out feature lets you pause your bet399 account for a fixed period — 24 hours, 48 hours, or up to 7 days — without going through a full self-exclusion process. During a time-out, your account is temporarily locked and all marketing communications are suspended. You can request a time-out by contacting our support team at any time.
In addition to deposit limits, bet399 offers loss limits that cap the total amount you can lose within a defined period. Once your loss limit is reached, further betting activity is paused until the period resets. This feature is particularly useful for players who want to keep their entertainment budget firmly in check without giving up access to the platform entirely.
Reality check notifications are periodic on-screen reminders that appear during an active gaming session to inform you of how long you have been playing and how much you have wagered. These prompts help you stay aware of time spent on the platform and make a conscious, informed decision about whether to continue, take a break, or stop for the day.
bet399 operates a strict 18+ policy. Every new account undergoes age verification as part of the KYC process. Government-issued identity documents confirming date of birth are required before any withdrawal can be processed. If we suspect that a registered user may be under 18, the account will be suspended immediately pending verification. Underage gambling is illegal and harmful — we take zero tolerance toward it.
Account Control Tools
Every bet399 account comes with a full suite of player-protection tools that you can activate instantly through our support team. These controls are designed to be straightforward, effective, and — most importantly — genuinely helpful when you need them.
Cap how much you deposit per day, week, or month. Limits take effect immediately and can be reduced at any time. Increases require 24 hours to activate, giving you time to reconsider.
Define the maximum amount you are comfortable losing in any given period. When the limit is hit, your account is automatically paused from further wagering until the period resets.
Lock your account for 24 hours up to 7 days. No deposits, no bets, no marketing messages. Your account and balance are preserved and accessible again once the time-out ends.
For players who need a firm, extended break. Choose from 30 days, 90 days, 6 months, or permanent closure. During exclusion, your account is fully locked and cannot be reopened early.
Set a reminder interval — every 30, 60, or 90 minutes — and bet399 will show you a summary of your session time and total bets placed so you can make an informed choice to continue or stop.
Our support team is available 24 hours a day, 7 days a week to help you activate any protective tool, answer questions about your activity, or connect you with specialist help organisations.
Problem Gambling Awareness
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. The earlier the warning signs are recognised, the sooner appropriate support can be sought. If any of the situations below feel familiar, we strongly encourage you to use bet399's responsible gaming tools or reach out to a support organisation.
Our Pledge to Players
Responsible gaming is not a box we tick — it is a core principle woven into everything we do at bet399. The following commitments guide how we design our platform, train our team, and engage with every player in Bangladesh.
We will never target vulnerable players. Our marketing and promotional communications are directed solely at adults who have chosen to engage with the bet399 platform of their own free will.
We will act on signs of problem gambling. Where our monitoring systems detect patterns consistent with harmful gambling behaviour, our team will proactively reach out to the player concerned and offer access to protective tools.
We will make protective tools easy to access. No player should have to search for a way to protect themselves. All responsible gaming features are available 24/7 through our support team.
We will always honour self-exclusion requests promptly. A self-exclusion request submitted to [email protected] will be processed within one hour of receipt during normal operating hours.
We will never pressurise players to continue gambling. Our bonus terms and promotional materials are designed to be transparent and fair — never coercive or misleading.
18+ Age Policy
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor in your care has registered on bet399, contact us immediately at [email protected] and we will take prompt action.
Gambling Is Not a Way to Make Money
All casino games and sports bets involve risk. The house edge means that over time, players will statistically lose more than they win. bet399 encourages you to treat gambling as a form of paid entertainment — set a budget you are comfortable losing entirely, and never gamble with money you cannot afford to lose. Winning is never guaranteed.
Safe Gambling Tips
Get Help Now
Whether you want to activate a limit, take a break, or simply talk to someone about your gambling habits, bet399's support team is here for you around the clock. You do not have to be in crisis to reach out — any concern is worth raising.
Send us a message at [email protected] at any time. Our team responds to all responsible gaming requests as a priority. Please include your username in your message so we can locate your account promptly.
Our support team operates 24 hours a day, 7 days a week — including public holidays — in Bangladesh Standard Time (BST, UTC+6). You will never be left waiting when you need help with a responsible gaming matter.
If you contact our team to request a self-exclusion, time-out, or deposit limit reduction, we will process it immediately — no delays, no questions that could discourage you from protecting yourself. Your wellbeing takes priority over any commercial consideration.
Explore everything bet399 has to offer — with your limits set and your wellbeing protected every step of the way.
18+ Gambling involves risk. Please play responsibly. For players aged 18 and above only.