bet399 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by bet399 ("bet399", "we", "us", or "our") and applies to all personal data collected from individuals ("you", "your", or "User") who visit, register on, or otherwise interact with the bet399 online casino and sports betting platform available at bet399.today (the "Platform").

bet399 is committed to processing your personal data in a manner that is transparent, fair, and consistent with applicable data protection principles. This Policy sets out in full detail the categories of personal data we collect, the purposes for which that data is processed, the legal bases upon which processing is conducted, the parties with whom data may be shared, the period for which data is retained, and the rights available to you as a data subject.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are available on this website and are incorporated by reference into the overall agreement between you and bet399.

2. Data Controller

For the purposes of applicable data protection law, bet399 acts as the data controller in respect of the personal data collected through the Platform. As data controller, bet399 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable legal requirements.

If you have any questions about the identity of the data controller, the lawful bases for processing, or any aspect of this Policy, you may contact us at any time using the contact details provided in Section 14 of this Policy.

3. Data We Collect

bet399 collects personal data across several categories, depending on how you interact with the Platform. The categories of personal data we may collect and process are set out in the table below.

We do not intentionally collect any special categories of personal data (also referred to as sensitive personal data), such as data revealing racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where this is strictly required by applicable law or regulatory obligation and where an appropriate legal basis exists.

4. How We Collect Your Data

bet399 collects personal data through a range of methods, which can be broadly grouped into three categories:

4.1 Data You Provide Directly

This includes all data you actively submit to us through the Platform, including information entered during account registration, identity and address details submitted during KYC verification, payment method details entered during deposit and withdrawal transactions, written communications sent to our support team, and any preferences or settings you configure within your Account.

4.2 Data Collected Automatically

When you visit or use the Platform, certain technical and usage data is collected automatically through server logs, cookies, and similar tracking technologies. This data includes your IP address, device identifiers, browser characteristics, pages and games accessed, bet placement activity, and the duration and frequency of your sessions on the Platform. Please refer to Section 7 of this Policy for further information on our use of cookies.

4.3 Data Received from Third Parties

In some circumstances, bet399 may receive personal data about you from third parties. This most commonly occurs when a payment service provider (such as bKash, Nagad, Rocket, or Upay) confirms the status of a transaction, or when a game studio reports a technical dispute involving gameplay data associated with your Account. We may also receive fraud-prevention signals from specialist third-party services where these are used to protect the security of the Platform and its users.

5. Purposes and Legal Basis for Processing

bet399 processes your personal data only where a lawful basis for doing so exists under applicable data protection law. The table below sets out the primary purposes for which we process personal data, together with the corresponding legal basis in each case.

6. Sharing Your Personal Data

bet399 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the limited circumstances described below, and in each case only to the extent necessary for the relevant purpose.

6.1 Payment Service Providers

To process deposit and withdrawal transactions, we share relevant financial and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, and cryptocurrency payment processors. Each payment partner operates under its own privacy policy and is subject to applicable financial services regulation. Data shared with payment partners is limited to what is necessary to authenticate and complete each individual transaction.

6.2 Game Providers and Software Studios

The casino games and crash titles available on the bet399 Platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, your game session data — including bet amounts, game outcomes, and session identifiers — is transmitted to the relevant studio's servers for the purpose of operating the game. This is a technical necessity and does not involve the sharing of your full identity profile.

6.3 Fraud Prevention and Security Services

bet399 may share technical data (such as IP addresses, device fingerprints, and behavioural patterns) with specialist fraud prevention and cybersecurity service providers for the purpose of detecting and preventing fraudulent activity, bonus abuse, and unauthorised access to user accounts. These providers act as data processors operating under written agreements with bet399.

6.4 Legal and Regulatory Authorities

bet399 will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities when required to do so by applicable law, court order, or regulatory direction. We may also disclose data where we reasonably believe that such disclosure is necessary to prevent imminent harm to a person or to protect the legal rights of bet399.

6.5 Business Transfers

In the event that bet399 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held about registered users may be transferred to the acquiring or successor entity as part of that transaction. In such circumstances, we will endeavour to notify affected users and ensure that any transferred data continues to be processed in accordance with this Policy.

7. Cookies and Tracking Technologies

bet399 uses cookies and similar tracking technologies on the Platform to deliver core functionality, improve performance, and (with your consent) to serve relevant promotional content. A cookie is a small text file placed on your device by a website server. Cookies do not contain executable code and cannot access other data stored on your device.

7.1 Essential Cookies

These cookies are strictly necessary for the Platform to function and cannot be disabled without significantly impairing your ability to use the site. They include session management cookies that keep you logged in during your visit, security tokens that protect your Account from cross-site request forgery attacks, and load-balancing cookies that ensure reliable Platform performance.

7.2 Analytical Cookies

With your consent, bet399 uses analytical cookies to collect aggregate, anonymised data about how users navigate and interact with the Platform. This data helps us identify areas for improvement, understand which games and features are most popular, and optimise the user experience. Analytical cookies do not identify you personally.

7.3 Functional Cookies

Functional cookies allow the Platform to remember your preferences — such as your preferred language setting, your most recently accessed game category, and your display preferences — so that these do not need to be re-entered each time you visit.

7.4 Marketing Cookies

Where you have provided explicit consent, marketing cookies may be used to personalise the promotional offers and content presented to you on the Platform. You may withdraw your consent to marketing cookies at any time by adjusting your Account preferences or by contacting the support team.

8. Data Retention

bet399 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account and Identity Data: Retained for the duration of your Account's active status, plus a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial Transaction Data: Retained for a minimum of five years from the date of the relevant transaction, or longer where required by applicable financial regulation.
• KYC Verification Documents: Retained for the period required by applicable law from the date of verification. Copies are deleted or rendered unreadable upon expiry of the applicable retention period.
• Support and Communications Data: Retained for up to three years from the date of the last communication, to allow for the resolution of any subsequent dispute or regulatory inquiry arising from the same matter.
• Technical and Usage Data: Retained in identifiable form for up to 13 months, after which data is anonymised or aggregated for analytical purposes and may be retained indefinitely in that form.
• Marketing Preferences: Retained until you withdraw consent or request deletion, at which point marketing processing ceases within a reasonable administrative period not exceeding 30 days.

Upon the expiry of the applicable retention period, personal data is securely deleted, anonymised, or rendered permanently inaccessible. Where deletion is not immediately practicable due to technical constraints, data will be quarantined and access restricted until deletion can be completed.

9. Data Security

bet399 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes, but is not limited to, the following measures:

• All data transmitted between your device and the bet399 Platform is encrypted using TLS 1.3 (Transport Layer Security), providing strong protection against interception during transmission;
• Personal data stored on our servers is encrypted at rest using AES-256 encryption, an industry-standard symmetric encryption algorithm;
• Access to personal data held in our internal systems is restricted on a strict need-to-know basis. All staff with access to personal data undergo training on data protection obligations;
• Account passwords are stored in hashed form using a modern, salted hashing algorithm. bet399 does not store plaintext passwords and cannot retrieve your password — only reset it;
• Two-factor authentication (2FA) is available to all users and is strongly recommended as an additional layer of protection for Account access;
• Regular vulnerability assessments and penetration testing are conducted on Platform infrastructure by qualified security professionals;
• A documented incident response plan is maintained and reviewed periodically to ensure that any personal data breach is contained, assessed, and — where required — notified to the appropriate authority and affected users without undue delay.

10. Your Data Rights

As a data subject, you hold a number of rights in respect of the personal data that bet399 holds about you. These rights are summarised below. To exercise any of these rights, please contact our support team using the details in Section 14. bet399 will respond to all valid data rights requests within a reasonable timeframe and at no charge, except in cases where requests are manifestly unfounded or excessive.

10.1 Right of Access

You have the right to request confirmation of whether bet399 holds personal data about you, and if so, to receive a copy of that data together with information about the purposes for which it is processed, the categories of data held, and the parties to whom it has been or may be disclosed.

10.2 Right to Rectification

You have the right to request that inaccurate or incomplete personal data held about you is corrected or completed without undue delay. Where you believe that data held in your Account profile is incorrect, you may also update certain information directly through your Account settings.

10.3 Right to Erasure

You have the right to request the deletion of personal data that bet399 holds about you where: the data is no longer necessary for the purpose for which it was collected; you withdraw consent and no other legal basis for processing exists; or the data has been unlawfully processed. This right is subject to legal and regulatory retention obligations — for example, financial transaction records required for AML compliance cannot be deleted on request.

10.4 Right to Restriction of Processing

You have the right to request that the processing of your personal data is restricted in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing and the legal basis for that processing is being assessed.

10.5 Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive the personal data you have provided to bet399 in a structured, commonly used, and machine-readable format, and to request that this data be transmitted to another data controller where technically feasible.

10.6 Right to Object

You have the right to object at any time to the processing of your personal data where that processing is based on legitimate interests. You also have the absolute right to object to the processing of your data for direct marketing purposes, including profiling carried out for marketing purposes. Upon receipt of a valid marketing objection, bet399 will cease processing your data for that purpose immediately.

10.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal. To withdraw consent for marketing communications, contact our support team at [email protected].

11. International Data Transfers

The bet399 Platform serves users located in Bangladesh. Some of the third-party service providers we use — including certain game studios and payment technology partners — operate infrastructure located outside of Bangladesh. Where personal data is transferred to a recipient located in a country that does not provide a level of data protection equivalent to that applicable in Bangladesh, bet399 takes steps to ensure that appropriate safeguards are in place to protect that data.

Such safeguards may include the use of standard contractual clauses in data processing agreements with third-party providers, binding corporate rules within corporate groups, or reliance on recognised equivalency determinations where applicable. If you would like further information about the safeguards applied to any specific international transfer of your personal data, you may contact us using the details in Section 14.

12. Children's Privacy

If bet399 becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately and any associated Account will be closed without notice. If you are a parent or guardian and believe that a minor in your care has provided personal data to bet399, please contact us immediately at [email protected] so that we can take prompt action.

bet399 applies age verification checks as part of the Account registration and KYC process specifically to prevent access by minors. These checks include the verification of government-issued identity documents confirming date of birth before any withdrawal is permitted.

13. Changes to This Privacy Policy

bet399 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. The date on which this Policy was most recently updated is stated at the top of the page.

Where changes to this Policy are material — meaning they affect the nature of the data we collect, the purposes for which it is used, or the rights available to you — bet399 will notify registered Account holders by email or by displaying a prominent notice on the Platform homepage prior to the changes taking effect. We encourage you to review this Policy periodically to remain informed of how we handle your personal data.

Continued use of the Platform following the effective date of any updated Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes made to this Policy, you should cease using the Platform and, if applicable, submit a request to close your Account.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the manner in which bet399 processes your personal data, please contact our support team using the details below. All privacy-related inquiries are handled in English and are treated with strict confidentiality.

When contacting us about a data rights request, please include your registered Account username and email address so that we can locate your records and process your request efficiently. bet399 will respond to all valid data rights requests within a reasonable timeframe.

For matters relating specifically to marketing opt-outs or consent withdrawal, please state clearly in your message that you wish to withdraw marketing consent so that your request can be actioned promptly without further correspondence.